Last Updated: August 1, 2026
Need help with Cosmos Fantasy? This page answers the most common questions and tells you how to reach us. Cosmos Fantasy is a companion app for Fantasy Premier League that combines analysis tools, a community and a rewards system.
Contact our support team
Email: contact@cosmos.xyz
Website: https://cosmos.xyz
Response Time: We aim to reply to every request within 3 business days. Safety reports are handled within 24 hours.
Cosmos Fantasy uses email and password sign-in. Enter your account details and accept the terms of use and privacy policy first. We then send a 6-digit one-time code (OTP) to your email. Your account and session are created only after you enter the correct code. You can then add your profile photo, country, date of birth and city, followed by an optional referral code, before entering the app.
Tap "Forgot password" on the sign-in screen. We send a one-time code (OTP) to your email address, which lets you set a new password. The code is valid for a limited time, so request a new one if it expires.
Open the menu and select "Log out". You can sign back in at any time with the same credentials.
You can request the deletion of your account and data at any time from inside the app: open the menu and select Delete my account. You can also submit the request directly at cosmos.xyz/account-deletion. That page explains exactly what is deleted and the retention periods that apply.
Player statistics, fixtures and gameweek information are refreshed regularly during the season. Points and standings are updated after matches are played and officially scored.
Scores can take some time to settle after a match, particularly when bonus points or provisional decisions are involved. If a value still looks incorrect after the gameweek is complete, contact us with your username, the gameweek number and a screenshot.
No. Cosmos Fantasy is an independent companion app. It is not affiliated with, endorsed by, or associated with the Premier League or the official Fantasy Premier League game.
You earn coins by taking part in the app: completing weekly challenges and Treasure Quests, climbing the leaderboards, inviting friends with your referral code, and optionally watching rewarded video ads.
Coins are spent in the in-app store on the rewards available there.
All competitions and rewards are governed by our Official Contest and Rewards Rules, which include eligibility, entry, scoring, winner verification and reward terms.
Rewards are credited once a challenge or quest is officially closed, which can take a short while after the final match. If your balance is still missing a reward after that, send us your username, the name of the challenge and the date.
Coins are credited only when the video has been watched to the end and the reward callback is received. A weak connection can interrupt this. Try again on a stable network, and contact us if the problem persists.
Premium plans are managed on our website at cosmos.xyz. Subscriptions are not sold inside the iOS app. If you already have an active plan, your benefits apply automatically when you sign in on any device.
To change or cancel a plan, sign in on the website and open your subscription settings, or contact us at contact@cosmos.xyz.
Cosmos Fantasy sends push notifications for deadlines, match updates and messages. You can turn them off at any time in your device settings:
If you are not receiving notifications at all, make sure notifications are allowed for the app and that you are signed in.
Every message, post and comment has a context menu (the … button) containing a Report action. Reports go to our moderation team, which reviews them and takes action on violating content.
The same context menu contains a Block action. Once you block someone, their messages are hidden from you.
Harassment, hate speech, sexual content, spam and impersonation are not allowed. See our Terms of Use for the full content policy, and our Safety Guidelines for our child safety standards.
For anything involving the safety of a minor or an immediate risk to a person, write to safety@cosmos.xyz. These reports are prioritised and reviewed within 24 hours. If someone is in immediate danger, contact your local emergency services first.
Cosmos Fantasy asks for a permission only when a feature needs it:
You can revoke any of these at any time in your device settings. The rest of the app keeps working without them.
Cosmos Fantasy is available in English, French, Spanish and Arabic. You can change the language in the app settings.
If the app crashes, fails to load or behaves unexpectedly, try these steps first:
If the problem remains, email contact@cosmos.xyz with:
Our Privacy Policy explains what we collect, why, and how long we keep it. To access, correct or delete your personal data, write to contact@cosmos.xyz or use the account deletion page.
We build Cosmos Fantasy for real Premier League fans, and we read everything you send us. Ideas, criticism and bug reports are all welcome at contact@cosmos.xyz.
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